Refund policy

We want you to be happy with Ontu. You can start on the free plan and, where a plan offers a free trial, try paid features before you are charged. This policy explains cancellations and when we refund payments.

• You can cancel any time from your billing settings.
• Cancellation stops future renewals. Your paid features stay active until the end of the current billing period.
• After that your account moves to the free plan and its limits apply.

• First purchase: if you request a refund within 7 days of your first payment for a plan, we'll refund it in full.
• Duplicate or mistaken charges: we refund charges made in error, such as being billed twice.
• Service failure: if a significant outage or defect on our side prevented you from using paid features, we may refund or credit the affected period.
• Where required by law: including under the Consumer Protection Act, 2019.

• Partial periods after cancellation, beyond the cases above.
• Renewals you didn't cancel before the renewal date, unless requested within 7 days of the renewal charge and the paid features weren't used in that period.
• Accounts suspended for breaking our Terms or Acceptable Use Policy.

Email support@ontu.in from your account email with the subject “Refund”, or use the contact form and choose “Billing”. Include the payment date and amount. We aim to respond within 3 business days.

Approved refunds go back to the original payment method through Razorpay or Stripe. Banks usually take 5–10 business days to show the refund. We can't refund to a different method or account.